Order Cancellation Policy

1. General

Coastline Spirits is committed to providing exceptional service in a timely manner, if a customer cancels without giving the requisite notice, this can affect another customer receiving the exceptional service strived for. No Shows for Deliverys and late cancellations have an impact on service quality. For these reasons, Coastline Spirits has implemented the following cancellation policy. 

2. Full Payment

Registration as a Coastline Spirit customer is completed upon full payment being received for your initial order. All payments are online, we do not reserve stock pending payment. 

An online confirmation will be received via email to the email address stated in your order at the time of payment. This email serves as confirmation of your order. 

3. Cancellation Request

Cancellation requests can be made via any form of contact but must be confirmed with Coastline spirits before it can be expected to take effect. Customers/Wholesalers are preferably to have proof of contact attempts if Coastline Spirits has not received the requisite cancellation request.

The preferred contact method will be via email. 

4. Refund Policy

  • Refund Requests must be made 10 days prior to the order being processed and delivered, and will be subject to an administration fee of 10% of the orders price, including delivery.
  • Refund requests made between 1-10 days prior to the order being processed and delivered will be subject to an administration fee of 30% of the price, including delivery. 
  • No refunds or order transfers will be issued the day of, or after, the order being processed and delivered. 
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